Activation and Account Support. Questions about SIM activation, online account registration, account management, and purchasing top ups.

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Already activated your Petro-Canada Mobility SIM Card? Register for an online account now.

Want to transfer an existing phone number to your Petro-Canada Mobility phone? Call the Petro-Canada Mobility Customer Service line 1(866)788-3475 or dial 611 from your existing Petro-Canada Mobility phone and we will transfer your number.

Already have an existing Petro-Canada Mobility number and need to add a new SIM to your number? Log into your Petro-Canada Mobility account and select ‘Replace SIM Card Now’ on the main page. It is very important that you do not activate your new SIM with a new number.

Before you begin:

Make sure your unlocked phone works on the Petro-Canada Mobility network - it must be HSPA (UMTS) and 850 MHz and 1900 MHz compatible.

Note: Some iPhone applications such as FaceTime and iMessage require a plan with Data in order to work.
Have your Petro-Canada Mobility SIM card ready.
Have your credit card, VISA debit card, Interac card or Top up voucher ready.

Having problems? For assistance, call Petro-Canada Mobility Customer Service at 1 (866) 788-3475.

Check if your current phone is supported on our network

2G phones will no longer be supported after June 7, 2021.

Check Now

Online SIM Card Activation

To activate, enter the 9-digit activation code found on your SIM card.

An IMEI (International Mobile Equipment Identity) number is a 15 digit number unique to your mobile handset. Using most phones you can find it by pressing *#06#. After pressing the last # a number will appear on your handset. Alternatively, you can also find the IMEI number printed on your handset under the battery.

Activation Code:

IMEI Phone Code:

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Contact Information

First Name

Last Name

Please create a 4 digit numeric pass code that will be used by Petro-Canada Mobility customer service to identify you.

Pass Code

Email Updates

Yes, I would like to receive emails about new products and services, special offers, contests and promotions from Petro-Canada Mobility. I understand I can unsubscribe at any time.

Language Preference

EnglishFrench

Choose Your Phone's Local Calling Area

Province

Closest Major Town/City: I don’t see my town/city. Which city should I choose?

Accept the Terms and Conditions

Please read and agree to our activation terms and conditions. The terms and conditions cover the legal requirements so we can activate your phone. Read the Petro-Canada Mobility Terms & Conditions